Last updated: October 4, 2026
This Refund Policy explains how refunds work for purchases on leeahmurray.com, run by Leeah Murray (“I,” “me,” “we” or “us”). By completing a purchase, you agree to it.
All sales of tools and digital products are final
When you buy a tool, bundle or other digital product, such as the Purposepreneur Toolkit tools, courses, templates, workbooks or downloads, you get the full product the moment your payment goes through. Because it can’t be returned once delivered, all sales of tools and digital products are final, and they are not eligible for refunds, returns or exchanges.
Try before you buy
Not sure a tool is right for you? Start with the free tools, like Business Pulse, Runway to Leap and Brand Alchemy. They’ll give you a feel for how the toolkit works before you spend a cent. Each paid tool’s page also explains exactly what it does and what you’ll get.
When we will make it right
Even with a final-sale policy, I’ll always fix a genuine mistake. Here’s what I’ll do:
- You were charged more than once for the same order. I’ll refund the duplicate charge.
- You paid but can’t access your purchase. Email me and I’ll restore your access. If I can’t get it working within a reasonable time, I’ll refund that purchase.
- You were charged for something you didn’t order. I’ll refund it once I’ve confirmed the error.
- The law requires a refund. If your local law gives you a right to a refund that this policy doesn’t, that right still applies.
To ask about any of these, email hello@merakiand.co within 14 days of your purchase. Include your order number and what happened. You can also just reply to your order confirmation email.
Coaching, consulting and done-for-you services
Coaching sessions, consulting, AI and app projects, LuxeLaunch VIP days and Meraki & Co. projects each come with their own terms. Those cover payment, rescheduling, cancellations and refunds, and they’re shared with you before you book. If you have a question about a service you’ve booked, email hello@merakiand.co.
Chargebacks
If something’s wrong with a purchase, please email me first, because I can almost always sort it out faster than a bank can. Filing a chargeback for a product you received and can access may lead to your account and access being suspended while the dispute is reviewed.
Changes to this policy
I may update this policy from time to time. When I do, the new version goes on this page with a new “Last updated” date. The policy that applies to a purchase is the one in place when you made it.
Questions
Email hello@merakiand.co and I’ll get back to you.